Expense Reimbursement Portal

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Objective



» To channelize the Query platform in a way that Users issue/s is/are resolved smoothly.
» The document is categorized in to three sections:

  • HR related issues
          » Corporate Team
          » Retail Team
  • FI
  • IT related issues
          » Accenture IT

** Users are advised to approach the concern team accordingly.

Request Types



HR team to be approached for the following only:

  • New Login Credentials
          » User Name & Password
                » Expense portal has Employee number as User name.
                » It is not related to Payroll system.

    ** Respective HR team to share the Login credentials.


  • Change / Update in Employee Master data
          »Employee Name
          »Department
          »Designation
          »Designation Band
          »Approver1 & Approver2

    ** Respective HR team to be approach for any change / rectification.


  • User not able to login
          » This could happen due to various reasons, such as
                » Wrong entry in Master Data – HR team to be contacted

    ** When the correct User Id and Password being entered and still the User is not able to login.

                » User forgot the password – Use Forgot password functionality.
                      » Please ensure the correct Employee code and Email Id is being entered
                      » It needs to be as per HR master data.
                      » In case any discrepancy – Confirm the credentials from HR team.
                      » E-mail, might reach to the User’s inbox at 15 – 20 minutes interval
                      » E-mail, might goto Clutter box

                      ** It’s a new functionality in O365..